Privacy Policy

Last Updated: August 13, 2026

KrazyHands respects your privacy. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, contact us, request a quote, schedule a service, upload photos, or communicate with KrazyHands.

By using our website or submitting information to KrazyHands, you agree to the practices described in this Privacy Policy.

1- Information We Collect

KrazyHands may collect information you provide directly, information related to your service request, and basic website usage information.

Information You Provide

We may collect:

• Name
• Phone number
• Email address
• Service address or job location
• Preferred appointment date or time
• Service requested
• Message or job details
• Photos, videos, measurements, product links, or item details you choose to send
• Billing or payment-related information when applicable

Service Request Information

Depending on the service, we may collect information about:

• Walls, mounting areas, furniture, sofas, artwork, packed items, or crated items
• Building access, stairs, elevator access, parking, or entry instructions
• Item size, condition, hardware, materials, photos, or measurements
• Scheduling needs or special handling details

Website Usage Information

When you visit our website, we may collect basic technical information such as:

• IP address
• Browser type
• Device type
• Pages visited
• Time spent on the website
• Referral source
• General location information based on browser or device settings

We may collect this information through cookies, analytics tools, website forms, call tracking, or similar technologies.

2- How We Use Your Information

KrazyHands uses collected information to:

• Respond to questions and service requests
• Review job details and provide quotes
• Schedule appointments
• Confirm service details
• Send updates about your request or appointment
• Provide handyman, mounting, furniture assembly, Sofa Doctor, crating, packing, repair, or installation services
• Review photos, measurements, and access details before service
• Process payments when applicable
• Improve our website, services, and customer communication
• Prevent fraud, misuse, or unauthorized activity
• Comply with legal, insurance, safety, or business obligations

We do not sell your personal information.

3- Photos, Videos, and Uploaded Files

You may choose to send photos, videos, measurements, product links, or other files to help KrazyHands review a job. These files may show items, rooms, walls, furniture, artwork, access areas, or other service-related details.

We use these files to understand the job, provide clearer pricing, prepare for service, document the request, and communicate about the work. Please do not send sensitive personal documents or private information that is not needed for the job.

4- How We Share Information

KrazyHands may share information only when needed to operate the business, provide services, or meet legal obligations.

We may share limited information with:

• Payment processors
• Scheduling or communication tools
• Website hosting providers
• Form, email, phone, or CRM platforms
• Analytics or advertising tools
• Insurance, legal, or professional advisors
• Service providers helping us operate the website or business
• Government, legal, or regulatory authorities when required by law

We do not sell your personal information to third parties.

5- Cookies and Website Tracking

Our website may use cookies, pixels, analytics tools, or similar technologies to understand website traffic, improve user experience, measure marketing performance, and help visitors contact us more easily.

You can adjust your browser settings to block or remove cookies. Some website features may not work properly if cookies are disabled.

6- Advertising and Analytics

KrazyHands may use online advertising or analytics services to understand how visitors find and use our website. These tools may collect information such as pages visited, device type, general location, referral source, or actions taken on the website.

This information helps us improve our website and marketing. It does not give us direct access to sensitive personal information unless you submit that information through a form, call, message, or file upload.

7- Data Security

KrazyHands takes reasonable steps to protect the information we collect from unauthorized access, misuse, loss, disclosure, alteration, or destruction.

These steps may include administrative, technical, and physical safeguards appropriate for the type of information collected and the nature of our business. However, no website, email, form, or online system can be guaranteed to be fully secure.

8- Data Retention

We keep personal information only as long as reasonably needed for business, service, legal, accounting, insurance, security, or recordkeeping purposes.

Photos, messages, quote requests, service records, and communication history may be retained when needed to complete a job, respond to questions, document service details, or meet business obligations.

9- Your Choices

You may contact KrazyHands to request:

• Access to personal information you provided
• Correction of inaccurate information
• Deletion of certain information, when legally and operationally possible
• Removal from marketing communications
• Clarification about how your information is used

We may need to keep certain records when required for legal, insurance, accounting, security, or business reasons.

10- Children’s Privacy

KrazyHands services and website are not directed to children under 13. We do not knowingly collect personal information from children under 13.

11- Third-Party Links

Our website may include links to third-party websites, platforms, or services. KrazyHands is not responsible for the privacy practices, policies, or content of third-party websites.

12- Changes to This Privacy Policy

KrazyHands may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date. Continued use of the website after updates means you accept the revised policy.

13- Contact KrazyHands

For questions about this Privacy Policy or your information, contact KrazyHands:

KrazyHands
853 Riverside Drive
New York, NY 10032

Phone: (212) 970-0203
Email: info@krazyhands.com